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Customer Service

Shipping

Shipping Fee on all purchases is $20.

Note: Christopher Augmon Corporation only ships to addresses within the United States at this time. If you would like to place an order for delivery outside the United States, please contact us.

Please review all Shipping and Terms & Conditions carefully before confirming your order.

BY ACCESSING THIS SITE, YOU ACCEPT WITHOUT LIMITATION OR QUALIFICATION, ALL OF THE SHIPPING RATES AND TERMS & CONDITIONS IN THIS USER AGREEMENT. Christopher Augmon Corporation makes every effort to accurately display the color(s) of our merchandise on the web site. However, the color(s) will vary depending on the settings and capabilities of your monitor, computer, and/or web browser. Therefore, Christopher Augmon Corporation cannot guarantee that your monitor displays the most accurate color(s) of our merchandise.

Shipping and Terms & Conditions are subject to change; All changes will be posted on the
site accordingly.

All merchandise is shipped via FedEx Ground unless otherwise specified. Additional charges may be incurred for faster delivery.

Delivery may require 4 to 6 business days if merchandise is in stock. Due to the customization of each handbag please allow 4 to 6 weeks for your order to be processed and shipped. All special orders require 6 to 8 weeks to deliver.

If your order contains an item that is sold out, we will contact you to suggest a replacement, or provide you with a full refund.

Exchange Policy

Christopher Augmon Corporation does not offer returns because of the customization of each bag. However, you may exchange the unused item within 5 business days of the purchase, in its original condition. When exchanging the merchandise, please call Christopher Augmon Corporation, will then assign a exchange authorization (EA) number to be written on the outside of the box. Then email us at exchange-credit@augmon.com. download the exchange request form, fill it out, make your choice of the another handbag with wish to have or request store credit and fax back document. Christopher Augmon Corporation will then provide you with an exchange or store credit less restocking fee and shipping costs. Restocking fees are 10% of the cost of the handbag that you ordered.

All sales of discounted items are final.

Here's what you need to do on exchange items or store credit: Here's what you need to do:

  • Call 312-841-2800 for a Return Number then Email exchange-credit@augmon.com Simply download this exchange form, click here for a free download of Acrobat Reader if needed to view the file. If you are having trouble downloading you can email us at exchange-credit@augmon.com and we can send you an exchange request form via fax or mail.
  • Once you have filled out the form you must fax it to 312.674-1426 completed, in order for us to process your exchange or credit. Pack the bag securely with the copy of your packing list, Exchanges Request Form and write the Return Number on the exterior of the box in big print.
  • Insure your package for the full value of the merchandise and return it to us using the delivery service of your choice. For speed and security, we recommend UPS or FedEx.

Send it back to:
Christopher Augmon Corporation exchange-credit
1813 South Clark #15
Chicago, IL 60616

Exchanges and credits are up to the discretion of Christopher Augmon Corporation and are only accepted providing the item is returned in its original condition. Christopher Augmon Corporation reserves the right not to sell, exchange or offer store credit to any party.

Repairs.

Christopher Augmon Corporation stands behind all of its merchandise on workmanship. We are more than happy to handle repairs (free of charge) resulting from any manufacturer defects within 3 month of the purchase of your handbag. These repairs should be directed to Christopher Augmon Corporation/repairs. Typical turn-around time is four to five weeks. Please note that there is a $40.00 shipping & handling fee charged for each item submitted for repair. Note: Some handbag materials are likely to wear over time. If general wear and tear has diminished a handbag's appearance, we can recommend some tips for improving the bag's condition.

For items being shipped to our repair department, please be sure to ship your item by insured, traceable mail. This service is offered by Federal Express and other carriers. Please be sure to include a note with your name, return address, email address, and daytime phone number along with a check made payable to Christopher Augmon Corporation / Repairs for $40 and send to:

Christopher Augmon Corporation- Repairs
1813 S. Clark #15
Chicago, IL 60616

Please be aware if your handbag is unable to be repaired, it will be returned to the address you have provided.

For further inquiries, please contact repairs@augmon.com
 
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